FAQs

My Order hasn't arrived yet?

First thing you can do is track your order! It will be able to tell you where your order is if it hasn't arrived yet. We do our absolute best to meet all delivery deadlines however, sometimes things can run a little slower than usual. If this doesn't provide you with the information you require please fill out a contact form and we will be in touch as soon as they can! 

Go to Anpost.ie and enter your tracking code here to see the status of your order. You can find this on your dispatch email. Don't have your order number? Contact us for more information.

I forgot to add a promo code to my order can you add it after?

I'm afraid we are unable to add a discount code to an order once the order has been placed with us. If you have had any problems placing an order then please contact our customer service team

What happens if I receive a faulty item?

We’re very sorry to hear that your item is faulty and would certainly love to have this resolved for you, please contact us with a photo of the fault and we can work with you to resolve the issue - Once the item is returned a refund will be issued back to your original payment method - Faulty items will be checked on receipt and validated.

Can I cancel my order?

If you have received your dispatch confirmation from us, unfortunately we are unable to cancel your order and you will need to return the items back to us. If you have not received your dispatch confirmation, please contact us via our live chat portal and or email us and will assist you in cancelling your order. Just one more thing! The payment will not appear back in your available balance straight away and can take up to 7 working days to show in your bank account. A cancellation email will be sent to you to confirm this has been processed.

Do you offer exchanges?

Yes we do. If the items are unsuitable for you and in the condition you received them in, we will happily issue a colour or size exchange for you.